Bulk Billing means that your Doctor consultation will be covered by Medicare and there is NO out of pocket expense to you. Children aged 15 & Under, and Concession Card Holders are bulk-billed for *Standard Consultations on Weekdays.

Private Billing means that your Doctor consultation will incur an out of pocket fee. At Clemton Park Family Medical Centre the out of pocket fee for general appointments is $30 on Weekdays and $49 on Weekends. *Please see our Fees section for more information

At Clemton Park Family Medical Centre, we provide the highest level of care with minimal wait times. We are able to do this through our appointments system. When you make an appointment and run late, do not show or cancel with late notice, your valuable appointment time cannot be filled.

Your missed appointment slot could have been utilised by other patients who really needed it. It also means that our Doctors and Allied Health Staff are not able to see patients during this time.

Our Non-Attendance/Late Cancellation fee is only $40 on W/days and $100 on W/ends.

A same day appointment is often available. For online bookings, please click here.

If no appointments are available and your matter is urgent, our doctors will see you as a walk-in patient. Please call us on 02 8580 1629 or visit us at Clemton Park Shopping Village.

We are in the process of trialling SMS appointment reminders one hour before your Doctor's appointment. You should receive a phone call reminder for any Allied Health bookings 48 hours prior to your scheduled appointment.

When you use our online booking system, you will also receive an email appointment reminder, however there is no guarantee that this email or SMS will be delivered.

It is your responsibility to remember your appointment time. Please enter this into your calendar or phone at the time of making your appointment.

To maintain the highest standard of are, a follow up appointment is recommended for all test results. Our reception team are able to advise you if your results have returned and whether your doctor has requested a follow up consultation.

If a follow up consultation was not requested by your doctor and you are still experiencing symptoms, it is important that you organise a follow up appointment.

If you are unable to attend the surgery and a follow up consultation is required, a phone consultation can be scheduled with one of our Docotrs. Please see our fees page for more information.
Our reception staff are unable to give out any results over the phone.

We strongly recommend all patients see your Doctor for Repeat Prescriptions. This will ensure proper management of your health condition.

Where this is not possible, such as in emergency situations, a single prescription without repeats can be issued for a $25 fee.
This will be issued at your Doctor's Discretion. Prescriptions cannot be issued for medications that have not been prescribed at this practice without a consultation.

A doctor's appointment is required to issue you with a medical certificate. Please note that medical certificates cannot be backdated. If you saw your doctor on the same day and forgot to ask for a medical certificate at the time, this can be printed on the same day for you free of charge.

If you forgot to ask for a medical certificate on the day that you saw your doctor, and you decided that you required one at a later date, a medical certificate can be issued for the day of your visit and an administration fee of $15 applies.

Please be aware that our doctors are unable to extend your medical certificate for you. If you are still feeling unwell and your medical certificate has expired, please make an appointment for a follow up consultation.

If you've lost your referral form, need to make changes to your existing referral, require a new print out of your pathology or radiology referral, please speak to our reception staff who are able to assist. This can usually be done on the same day and it will incur an administration fee of $15

Clemton Park Family Medical Centre is not responsible for other service providers Fees. This inlcudes Pathology Collection Services, Radiology Imaging Centres and Specialist Centres. Please check with External Service Providers regarding their fees before proceeding with any additional tests or consultations.

Australian law (NSW Health Records and Information Privacy Act 2002) stipulates that individuals do not own their medical records. The medical centre owns the medical record and is responsible for the secure storage and maintenance of your health record. You are entitled to access your medical record, however an administration fee may apply if printing, emailing, or sending to a third party is required. The National Privacy Principles sets the rules around when and how you can access your medical record.
With your consent, your health record can also be uploaded onto your mygov account as a PCEHR (Personally Controlled Electronic Health Record) for you or another doctor to access.

Why is there a $25 Admin Fee for the Transfer of Medical Records?
When your medical records are transferred to another clinic, the following steps are taken to ensure that your records arrive securely at your requested clinic.
1. Your GP reviews your entire medical file before it is released to a third party. This is to ensure there is no information of a sensitive nature, for example letters or results that may cause undue harm if released)
2. The file is either printed, burned on DVD or USB depending on file size AND
3. Finally, your record is sent via Registered Post by our administrative team.
The small administration fee of $25 is used to cover a portion of these costs.

Please advise the clinic if you have any financial difficulties where we may be able to reduce this fee on a individual basis.
Alternatively, we can fax a 1-2 page health summary to another clinic at no charge if you prefer.
Or with your consent, your health record can also be uploaded onto your mygov account as a PCEHR (Personally Controlled Electronic Health Record) for you or another doctor to access.

If your medical record is being transferred to insurance companies or legal firms, a higher rate, as guided by the AMA is usually charged to the insurer or solicitor to cover the medical clinics full administration costs.

Clemton Park Family Medical Centre's Privacy Policy can be found click here